Refunds
Cancellation Policy
Clear, fair refund and rescheduling rules for every Experience Scuba booking.
01.Free Cancellation (48+ Hours Before)
Full Refund- Cancellations made more than 48 hours before the scheduled activity are eligible for a full refund.
- Refunds will be processed within 5-7 business days to the original payment method.
- Processing fees charged by the payment gateway (if any) are non-refundable.
02.Late Cancellation (Within 48 Hours)
No Refund- Cancellations made within 48 hours of the scheduled activity will incur 100% charges with no refund.
- This policy exists because dive slots, equipment, and instructor time are reserved specifically for you.
- We strongly recommend notifying us as early as possible if your plans change.
03.Medical Unfitness
50% Refund- If a participant is found to be medically unfit during the pre-dive medical screening or training briefing, a 50% refund will be provided.
- Medical unfitness must be determined by our certified dive professionals or supported by a medical certificate.
- We recommend consulting your doctor before booking if you have any pre-existing medical conditions.
04.No-Show Policy
No Refund- Failure to arrive at the scheduled time without prior notification will be treated as a no-show.
- No refunds will be issued for no-shows.
- Please arrive at least 15-30 minutes before your scheduled activity time.
05.Rescheduling
Free- Rescheduling is free of charge if requested more than 48 hours before the scheduled activity.
- Rescheduling within 48 hours is subject to availability and may incur additional charges.
- Rescheduled bookings are valid for 6 months from the original booking date.
06.Weather & Safety Cancellations
Full Refund or Reschedule- If Experience Scuba cancels an activity due to unsafe weather conditions, rough seas, or safety concerns, you will receive a full refund or free rescheduling.
- The decision to cancel due to weather is at the sole discretion of our dive professionals.
- Dive site changes due to weather conditions do not qualify for a refund.
07.Refund Process
5-7 Days- All eligible refunds are processed within 5-7 business days.
- Refunds are credited to the original payment method used during booking.
- You will receive an email confirmation once the refund has been initiated.
- For any refund queries, please contact us with your booking number.